СОВРЕМЕННЫЕ ПРОБЛЕМЫ КОМПЬЮТЕРНЫХ И ИНФОРМАЦИОННЫХ НАУК, XIII Международная научно-практическая конференция «Современные информационные технологии и ИТ-образование»

Размер шрифта: 
THE ROLE OF CONTROLLING IN PROCESS MANAGEMENT
Igor Grigorievich Fiodorov, Alexander Nikolaevich Sotnikov

Изменена: 2019-06-10

Реферат


Processes are the core of organizations. Business Process Management (BPM) helps organizations gain a competitive advantage by improving and innovating their processes through a holistic process-oriented view. We argue that interpretation of process management as pure process model re-design, limit our capability of process control. A model modification is essential but not the only way of process management. It is possible to manage a process without model modification. We introduce three levels of process controlling.